Managed digital staff
Software that owns the work, not another tool that suggests it.
We deploy and manage digital workers that take ownership of recurring business processes across your existing systems.
No new platform. No login for your team to remember. Nothing leaves the building without your approval.
The category
The category, in plain terms.
A digital worker owns a meaningful part of an end-to-end process. It works across the systems you already run, it carries the process from start to finish, and it escalates anything it was not given authority to decide.
What that is not: a chatbot on your website. A single-task automation. A tool your staff has to remember to open. A platform you have to staff an internal team to run.
Large vendors sell orchestration platforms to companies building an internal AI program. We sell the finished result to companies that have no intention of building one.
You do not get a system to run. You get a worker, and we help you run it.
The worker
DS-002 Digital Sales Coordinator.
It owns two things end to end, and it is measured on both.
Every inbound enquiry gets a researched, drafted response.
It reads the enquiry, checks who is asking, finds the relevant history in your CRM, and writes the reply in your voice. You approve or edit before anything sends.
Every open opportunity gets a next action.
It tracks what you quoted, when you last spoke, and what was promised. When something goes quiet past your threshold, it drafts the follow-up and puts it in front of you.
Everything it does is written into the CRM as it happens, so your pipeline is accurate without anyone maintaining it. Digital workers for reception, finance, and executive support are in development.
Boundaries
What it does without asking, and what it never does.
| Reads | Inbox, CRM, calendar, the documents you point it at |
| Drafts | Replies, follow-ups, meeting prep, CRM updates |
| Sends | Nothing, until you approve it |
| Commits | Never. No pricing, no dates, no scope, no obligations |
| Spends | Nothing. It holds no payment authority of any kind |
| Escalates | Anything it was not explicitly given scope to handle |
The scope is written down before deployment and it does not change without you changing it. If it encounters something outside that document, it stops and tells you. Stopping is the designed behavior, not a failure.
Deployment
How a deployment runs.
Baseline
We measure what happens today: how fast enquiries get answered, how many opportunities have no next action, where things are being dropped. You get the numbers whether or not you continue.
Scope and connect
We write the worker's scope with you, connect it to your systems with the narrowest permissions that let it do the job, and run it in draft-only mode.
Supervised operation
It works. You approve everything. We tune the drafts against your edits until the edit rate stops moving.
Measured handover
We put the before and after side by side. You decide whether to continue.
At the end of week 6 you either move to the monthly service or you stop. If you stop, you keep the written scope, the measurements, and the baseline.
Security and data handling
Where your data goes.
It stays in your systems
The worker operates inside your CRM, your mailbox, and your calendar. We do not build a copy of your business somewhere else.
Narrowest possible permissions
Access is scoped to the specific mailboxes, records, and folders the job requires, granted by you, revocable by you in one action, at any time, without contacting us.
Every action is logged
What it read, what it drafted, what you approved, and when. The log is yours and it is exportable.
Not used to train anything
We do not train on your data, and we select model providers on terms that prohibit training on it. The data processing agreement is provided before any system is connected.
Processing within the EU
Data processing agreement provided before any system is connected. Sub-processors named in writing.
You can end it in a day
No lock-in, no proprietary data format, no migration project. The systems were always yours.
What it costs
Pricing.
Six weeks, fixed. Baseline, scope, connection, supervised operation, measured handover.
We operate it, monitor it, tune it, and report on it. Cancel with 30 days notice.
Model and third-party usage is measured and billed at cost, separately from the above.
Straight answers
The questions that actually stall this.
Is this a chatbot?
No. A chatbot answers questions. This carries a process from start to finish and writes the result into your systems.
Will I have to check everything it does?
At first, yes. That is the point of the supervised weeks. We measure how often you edit its drafts and we tune until that number stops falling. We report it to you either way.
What happens when it gets something wrong?
It stops and escalates rather than guessing. Nothing external happens without your approval, so a mistake is a draft you delete, not an email your customer received.
Do we need someone technical?
No. You need someone who can say what good looks like and approve drafts for the first few weeks. Usually that is you.
What if we stop?
You keep the scope document, the logs, and the measurements. Revoke access and it is over. Nothing was ever stored outside your systems.
Why should we trust a small firm with this?
Because you can revoke everything in one click and because we run our own group this way. Ask on the call and we will show you.
Next step
A conversation about your bottleneck, not about AI.
Twenty minutes. We ask what is falling through, you decide whether any of it is worth automating.
Chris Steele · Flicker Effect AB · LinkedIn